1.1 Statutory right to cancel your purchase
Under the Consumer Protection (Distance Selling) Regulations, if you are contracting as a consumer, you have up to 7 working days after you have received your delivery to cancel your order (other than in respect of goods made to your specification or are clearly personalised).
In such case, you will be refunded the price paid for such products. Direct costs incurred in the return of such products will be borne by you where none of the free return methods addressed in Clause 1.3 below is used.
You may provide evidence of the right of cancellation through any of the means provided by law, and in any event, such right shall be deemed to have been validly exercised by sending the returns form that we provide you with (hereinafter, the “Returns Form”) or by returning the products.
This provision does not affect your statutory rights.
1.2 Contractual right to cancel your purchase
In addition to the statutory right of cancellation of consumers and users referred to in Clause 1.1 above, we grant you a 30-day period from the date established on the Returns
Form to proceed to any return of products (except for those referred to in Clause 1.3 below, regarding which the cancellation right is exempted).
In the event of any return, you will be refunded the price paid for the returned products.
Direct costs incurred in the return of such products will be borne by you where none of the free return methods addressed in Clause 1.3 below is used.
You shall exercise your right of cancellation by sending the Returns Form we provide you with or by returning the products.
1.3 Common provisions
You may not cancel the Contract whose subject matter is the supply of any of the following products: customised items.
Your right to cancel a Contract only applies to products which are returned in the same condition as you received them. Where possible, please use or include with the product being returned all original boxes, instructions/documents and wrappings and return the products in the same conditions as received. In any case, you shall return the product with the Returns Form received on delivery duly completed. No refund will be made if the product has been used beyond opening or if it is damaged. Therefore, you should take reasonable care of the products while they are in your possession. Failure to exercise such reasonable care may, depending on the circumstances, give rise to a right of action againstyou for breach of statutory duty.
Exchange is limited to exchange for the same product, of a different colour.
You will be provided with a summary on the exercise of your right to cancel upon receiving the Shipment Confirmation.
You may return any product by courier only:
Returns by Courier
When returning the product(s) by Courier arranged by us, you should contact us through our web form to arrange for the product to be collected at your home. You should send the product in the same package received by following the directions on the “RETURNS” section of this website.
The above options will not entail any additional cost to you. Where you would not wish to use the free return methods available, you will be responsible for the return costs. Please bear in mind that if you wish to return the goods to us freight collect we may charge you any costs incurred in such return.
We will fully examine the returned product and will inform you of your right to refund (if any). We will process your refund as soon as possible and, in any case, within 30 days of giving us notice of cancellation. We will refund any money received from you using the same method used to make payment.
Should you have any doubt or queries, please contact us through our web form.
1.4 Returns of defective products
In circumstances where you consider that the product does not conform to the Contract at the time of delivery, you should promptly contact us via our web form with details of the product and its damage. You may return the product to us via the Courier arranged by us.
Upon receipt of the returned product, we will fully examine it and notify you of your right to a replacement or refund (if any) via e-mail within a reasonable period. The refund or replacement will take place as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you are entitled to a refund or replacement for the non conforming product.
Defective products will be refunded in full, including a refund of the delivery charges and any reasonable costs incurring by you in returning the item. We will always refund any money using the method used to make payment.
THE PROVISIONS SET OUT IN THIS CLAUSE 1 DOES NOT AFFECT YOUR STATUTORY RIGHTS RELATING TO FAULTY OR MISDESCRIBED GOODS OR YOUR RIGHT TO CANCEL ORDERS UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS.